Welcome to Data Arbitration, the specialist alternative dispute resolution scheme that deals with disputes between consumers and company’s relating to data breaches. Consumers now have greater rights in relation to the use of their personal data, due to the Data Protection Act 2018, which implemented the General Data Protection Regulation (more commonly known as GDPR) and The Privacy and Electronic Communications Regulations (PECR).

Complaints we can deal with

We resolve disputes between consumers and companies that are signed up to our scheme. 

Consumers can use the Data Arbitration scheme if:

  1. The Company they are complaining about has agreed to subscribe to the scheme already or agrees to subscribe in relation to the consumers complaint search the data arbitration register here; and
  2. The consumer has already complained direct to the Company and either i) they have rejected the complaint/provided an unsatisfactory response; or ii) the Company has failed to respond within eight weeks.

Typical complaints we deal with:

We can deal with any complaint that involved an alleged breached of data protection laws. The most common we deal with are complaints about:

    • Failure to remove consumer from a marketing/data list
    • Unauthorised marketing contact and cold calling
    • Failure to delete consumers data
    • Freedom of Information/Subject access requests
  • Data security breaches – where data has been exposed to fraudsters

What we will do

One of our experienced arbitrators will review the information and evidence provided by both the consumer and company. The arbitrator will decide if there has been a breach of data protection laws and if so, the level of compensation the consumer is entitled to.

If the arbitrator decides that compensation should be awarded, the company will be bound by the decision and will have 30 days to make payment to the consumer.

Complaint process

You can file your complaint:

  1. Online – by clicking on the button below; or
  2. Via post, by calling 0203 540 8063 and requesting a complaint form.

Before submitting your complaint it is important that you have all of your information and evidence ready, as you will not be able to submit this at a later date. The key information/evidence you will need is:

  • Description of your complaint ( i.e. xyz company has failed to remove me from their marketing list. I asked them to do this on x date OR I never agreed for my information to be included on their marketing list)
  • Evidence in support of what you say (i.e. copy marketing email received/sms received, screenshots etc..)

You will also need to send us a copy of the complaint you sent to the company and their response. If you did not receive a response, you will need to be able to show that you have given them at least eight weeks