Registered Office
12-14 Walker Avenue
Stratford Office Village
Wolverton Mill, Milton Keynes MK12 5TW
Office hours: 09:00 AM – 05:30 PM (Monday – Friday) – Closed Weekend and Bank Holidays
*NOTE: We do not accept any visitors to our offices, no update will be made available to you, you must use your portal access and communicate via your case handler. This is a strict policy with no exceptions.
Call us
Phone: 0203 540 8063 (Note: Due to the current Covid 19 issues our phone system is not being monitored) please use one of the contact solutions below:
General enquiry
please click here to raise a support ticket and will will get back to you as soon as possible.
Raise a new complaint
If you to raise a new complaint please use the appropriate portal here
Existing complaint
If you have an existing case with us please log in to the appropriate portal here
Technical support
please click here to raise a support ticket and will will get back to you as soon as possible.
Press and Media
If you are a member of the media and would like to get in touch, please click here to go to our press and media page.
In order to process your case efficiently it is imperative that the Arbitrator has all the available information regarding your complaint, all such information should be uploaded via your portal.
If you email or phone us for an update you will be advised to initially log in to your portal for this.
